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Return to shopReturns + Exchanges
All of our products undergo a quality check before dispatch, and we strive to ensure that they are delivered to you in perfect condition. However, products may be damaged during transit. In such cases, please email us at info@tatoa.co.nz within 14 days, including your order number, name, and images of the damaged product, and we will assist you promptly.
Once approved, you will be provided with the following options:
- If you are requesting a refund, please note that it may take an additional 3 to 7 business days for the refund to be reflected in your account, depending on your credit card company.
- If you would like the same product, please let us know via email, and we will prepare a return label for you to send back the damaged item.
- Note: The return shipping cost is the responsibility of the buyer. Shipping and handling fees are non-refundable.
Sales Policy
- Refunds are not provided for change of mind or incorrect choices, so please choose carefully.
- This benefit cannot be used in conjunction with other benefits, including the following.
- If you purchase a product using a discount coupon or membership discount, returns or exchanges are not allowed, except in cases of product defects.
- Sale items cannot be returned or exchanged, except in cases of product defects.
- If you have any inquiries, please contact us at info@tatoa.co.nz.
- TATOA reserves the right to change its policies without prior notice.
Inquiries
TATOA Family! Do you have any questions, comments, or concerns?
We would love to hear your feedback. We will do our best to respond within 1-2 business days.
EMAIL info@tatoa.co.nz
Business Hours
- Monday – Friday (excluding public holidays)
10:00 AM – 1:00 PM, 2:00 PM – 5:30 PM