Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopShipping
TATOA Shipping Policy
- Orders will be shipped within 1-3 business days depending on your location. While we strive to process orders promptly, we cannot guarantee next-day delivery if there are delays with NZPost.
- Rural and South Island addresses may take a little longer for delivery. Please ensure you select a shipping address where someone can sign for the package (signature required).
- We will process your order as quickly as possible during standard business hours. Once your ordered products are shipped, you will receive a confirmation email, which will include a link to the tracking page.
- Please provide the correct delivery address during checkout. Ensure that someone is available to receive the order at the specified location between our delivery hours, 9 AM to 5 PM on weekdays, so the products can be received.
We currently only ship within New Zealand.
- We partner with NZ Post to ship all parcels. If you have any questions regarding delivery, please contact NZ Post directly.
- All products are stored in our Auckland warehouse.
Shipping Fee
Our shipping fees are categorized into Auckland region orders, rural area orders, and South Island orders. We offer free shipping for orders over $50 NZD across all regions. The fees are as follows:
Standard Shipping
| Purchase | Area | Delivery Type | Shipping Fee |
|---|---|---|---|
| Under $50 NZD | Auckland | No signature required | $7 NZD |
| Signature required | $8 NZD | ||
| A photo is required if no signature is provided | $8 NZD | ||
| Auckland rural area andother North Island city | No signature required | $9 NZD | |
| Signature required | $10 NZD | ||
| A photo is required if no signature is provided | $10 NZD | ||
| South Island | No signature required | $13 NZD | |
| Signature required | $14 NZD | ||
| A photo is required if no signature is provided | $14 NZD | ||
| $50 NZD - $99.99 NZD | NZ nationwide | No signature required | Free |
| Signature required | $1 NZD | ||
| A photo is required if no signature is provided | $1 NZD | ||
| Over $100 NZD | NZ nationwide | No signature required Signature required Free A photo is required if no signature is provided | Free |
We are pleased to offer free standard shipping for orders over $50 NZD in New Zealand! To take advantage of this benefit, the total amount after all discounts must reach or exceed $50.
If the free shipping option does not appear after completing your order, consider refreshing your browser’s cookies or restarting your browser. This may help display the free shipping option.
Signature required
If you don’t want your parcel to be left unattended after delivery, especially for high-value items, please choose the “Signature required” option.
Parcels without a signature are sent at the buyer’s risk. If you are unable to receive the parcel, please provide the courier with a safe location for delivery.
Unfortunately, TATOA and NZ Post cannot provide refunds or replacements for items that are lost, damaged, or stolen after they have been successfully delivered to your property. Please note that you must contact us within 21 days to initiate a claim. After this period, neither we nor NZ Post will be able to assist you.
Inquiry period for lost or damaged items
If covered under the Consumer Guarantees Act 1993, inquiries regarding loss or damage must be submitted within the following period:
- Services Offered : TATOA NZ
- Inquiry Submission Period: (21 days from the posting date)
For inquiries or claims regarding domestic courier services:
- Please call customer service at 0800 268 743.
- Please call customer service at 0800 501 501.